Refund and Cancellation Policy

Effective Date: January 1, 2026 — Last Updated: January 1, 2026

This Refund and Cancellation Policy ("Policy") governs all refund, cancellation, and billing-dispute matters between Ceexo, Inc. ("Ceexo", "we", "us") and any client, customer, account holder, or authorized user ("Client", "you") of the Teampace platform and any related services (collectively, the "Service").

By subscribing to, paying for, or using the Service, you acknowledge and agree to this Policy. This Policy forms part of your agreement with Ceexo for the Service.

1. No-Refund Policy

ALL FEES AND CHARGES PAID OR OWED TO CEEXO FOR THE SERVICE ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.

Ceexo operates on a strict, blanket non-refundable basis. No refunds, partial refunds, credits toward cash, or reimbursements of any kind will be issued for any reason, including but not limited to:

  • early cancellation or termination of your subscription by either party;
  • service dissatisfaction or perceived underperformance;
  • unused seats, unused features, unused capacity, or unused portions of any billing period;
  • Client error, misuse, or misconfiguration of the Service;
  • changes in Client's business, headcount, or use case;
  • third-party integration issues, downtime, or service interruptions;
  • regulatory or compliance-related changes affecting Client's use of the Service;
  • force majeure events; or
  • any other circumstance not expressly identified above.

1.1 Categories of Non-Refundable Charges

The no-refund policy applies to every category of fee charged for the Service, including without limitation:

  • monthly and annual subscription fees;
  • per-user, per-seat, and per-workspace fees;
  • usage-based and overage charges;
  • setup, onboarding, configuration, and implementation fees;
  • custom software development, integration, and professional services fees;
  • data migration, import, and export fees;
  • training and support package fees;
  • add-on module, premium feature, and upgrade fees;
  • late payment fees, interest, and collection-related costs;
  • taxes and regulatory fees collected on Ceexo's behalf; and
  • any other amounts billed in connection with the Service.

2. Cancellation Procedure

2.1 How to Cancel

Cancellation of the Service must be submitted in writing to https://cancel.ceexo.io from the email address on file for the Client account, or through any in-product cancellation flow that Ceexo may make available. The written request must clearly identify the Client account and state that the Client is requesting cancellation.

No other form of cancellation request will be honored, including but not limited to:

  • verbal requests or phone calls;
  • text messages, chat messages, or social media messages;
  • communications to individual Ceexo employees, contractors, or agents;
  • removal of payment method, card replacement, or card expiration;
  • non-use of the Service or letting the account go inactive; and
  • disputing a charge with a financial institution.
Ceexo has no obligation to act on, and will not honor, cancellation requests submitted through any channel other than those described in this Section 2.1.

2.2 Processing Window

Cancellation requests will be processed within five (5) business days of receipt. Cancellation is not effective until confirmed in writing by Ceexo. The Service will continue and remain billable in full until the cancellation is confirmed.

2.3 Obligations That Survive Cancellation

Cancellation does not relieve Client of any outstanding payment obligations. All of the following remain due and payable in full upon cancellation:

  • all charges incurred through the date of confirmed cancellation;
  • any unpaid subscription, usage, or recurring charges accrued through the cancellation date;
  • any remaining minimum commitments or unfulfilled term obligations under any subscription plan, order, or statement of work;
  • any one-time fees, setup charges, or professional services fees previously invoiced; and
  • any late payment fees, interest, administrative fees, or collection costs.
Outstanding balances continue to accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, until paid in full.

2.4 Effect of Cancellation on Data and Access

Upon confirmed cancellation, Client's access to the Service will be terminated. Any remaining Client data stored within the Service — including but not limited to records, files, project data, custom configurations, and integrations — may be deleted thirty (30) days after the confirmed cancellation date. Client is responsible for exporting or backing up any such data prior to that period expiring. Ceexo has no obligation to retain or restore Client data after the deletion date.

3. Billing Disputes — Contractual Remedy

If Client believes a charge is incorrect, Client agrees to contact Ceexo directly within fifteen (15) calendar days of the charge date before pursuing any other remedy. Disputes must be submitted in writing to support@ceexo.io and must specify the amount disputed and the basis for the dispute.

Failure to dispute a charge within the fifteen (15) day period constitutes acceptance of the charge for purposes of this Policy. Client must continue to pay all undisputed amounts by their due dates during the pendency of any dispute.

If, following investigation, Ceexo determines that an adjustment is warranted, Ceexo may, at its sole discretion, issue a credit toward future use of the Service. No cash refund will be issued under any circumstances. Ceexo's determination of any dispute is final for purposes of Ceexo's contractual obligations.

4. Chargebacks

ALL CHARGES FOR THE SERVICE ARE PRE-AUTHORIZED RECURRING TRANSACTIONS. CLIENT AGREES TO RESOLVE ANY BILLING CONCERN DIRECTLY WITH CEEXO UNDER SECTION 3 BEFORE INITIATING ANY CHARGEBACK OR PAYMENT DISPUTE WITH A FINANCIAL INSTITUTION.

4.1 Client Acknowledgments

By subscribing to and using the Service, Client acknowledges and agrees that:

  • all charges made to the payment method on file are pre-authorized transactions expressly consented to by Client;
  • Client has voluntarily provided the payment instrument used to process those charges and authorized each category of charge described in this Policy and any applicable order or subscription plan;
  • the dispute process in Section 3 of this Policy is Client's contractual remedy for any billing concern, and Client agrees to use that process before initiating any chargeback or payment dispute with a financial institution;
  • initiating a chargeback or payment dispute prior to, or in lieu of, completing Section 3's dispute process constitutes a material breach of Client's agreement with Ceexo; and
  • Ceexo will defend ("represent") any disputed charge to the card network or financial institution using this Policy, Client's account records, the signed payment authorization (if any), and Client's billing and usage history as evidence of authorization.

4.2 Consequences of a Chargeback Filed in Breach

If Client initiates a chargeback or payment dispute in breach of Section 4.1 — including any chargeback later upheld by representment, withdrawn, or otherwise resolved in Ceexo's favor — Client remains liable for, and Ceexo reserves the right to assess and recover:

  • the full disputed amount;
  • a $250.00 administrative fee per chargeback incident, covering processing, investigation, evidence assembly, and representment costs;
  • all unpaid fees for the remainder of any subscription term or minimum commitment, accelerated and immediately due;
  • interest on all unpaid amounts at the rate set forth in Section 2.3;
  • all costs of recovery, including reasonable attorney's fees, court costs, and collection agency fees;
  • immediate suspension or termination of the Service, at Ceexo's discretion; and
  • reporting of unpaid amounts to applicable credit reporting agencies and referral to collections.
These consequences are cumulative and in addition to any other remedies available to Ceexo at law or in equity. Nothing in this Policy limits any non-waivable rights Client may have under applicable consumer protection or payment-card law; however, Client agrees that exercising those rights in breach of Client's contractual obligations to Ceexo gives rise to the contractual consequences described above.

5. Suspension or Termination by Ceexo

Ceexo may suspend or terminate the Service immediately, without refund, upon any of the following:

  • Client's initiation of a chargeback or payment dispute in breach of Section 4 of this Policy;
  • Client's failure to maintain a valid payment method on file;
  • Client's non-payment for more than thirty (30) days past due;
  • Client's use of the Service in violation of applicable law; or
  • Client's violation of Ceexo's acceptable use, terms of service, or other published policies.
Suspension or termination by Ceexo does not entitle Client to any refund or credit and does not extinguish Client's outstanding payment obligations.

6. Updates to This Policy

Ceexo may update this Policy from time to time. When changes are made, Ceexo will update the "Last Updated" date above and, where appropriate, provide additional notice. Continued use of the Service after the effective date of an updated Policy constitutes acceptance of the changes. The version of this Policy in effect at the time a charge is incurred governs that charge.

7. Contact

For billing disputes, cancellation requests, or questions about this Policy, contact:

Ceexo, Inc.
3700 O'Donnell Street, Suite 200
Baltimore, MD 21224-5269
Phone: (202) 521-9500
Email: support@ceexo.io